On this page you will find some general solutions for common problems with Mendeley. More comprehensive help is available on Mendeley's own support pages:
Many problems with Mendeley can be solved like this:
Click the sync icon on the bottom left corner in your Mendeley account.
According to Mendeley, some users may experience problems with syncing. If the references don't show up in your account after syncing, try using another web browser or wait and try again.
Mendeley's Web Importer does not work equally well on all websites. Try
If nothing else works, the reference data can be added to Mendeley manually or as a file from the databases in RIS, XML or BibTex format.
If you're experiencing problems with Mendeley Cite, try these first:
Try logging into your Mendeley account at www.mendeley.com. Web Importer relies on common Mendeley services to sign in. If you are unable to log in to www.mendeley.com, the entire Mendeley system may be down. Please try again later.
If you are able to log in to www.mendeley.com
See detailed browser-specific instructions in Mendeley Support Center.
Sync Mendeley Cite by clicking on Sync icon (Sync with Mendeley library).
Mendeley Cite does not support the use of the Track Changes functionality. Turn Track Changes off when using Mendeley Cite.
Attend library's training to learn how to use Mendeley.
Mendeley's support chat is available Mon - Fri.